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Frequently Asked Questions about Nutritional Supplements:

Are nutritional supplements safe to use?
Nutritional supplements are generally safe to use, but it is important to remember that they are not regulated by the government in the same way as drugs. It is therefore important to always follow the recommended dosage.
Should I consult my doctor before using nutritional supplements?
If you are sick or taking medication, it is always a good idea to consult your doctor before using nutritional supplements. Some nutritional supplements may interact with medications.
Can nutritional supplements have side effects?
Yes, some nutritional supplements can have side effects, especially if taken in too large quantities. It is therefore important to always follow the recommended dosage and report any side effects to your doctor or pharmacist.
How do I know which nutritional supplement is right for me?
It is important to know why you want to use a nutritional supplement and what you want to achieve with it. Therefore, before buying a nutritional supplement, it is important to research which nutritional supplements are suitable for your specific needs..
How long does it take to see results from using nutritional supplements?
The time it takes to see results from using nutritional supplements may vary depending on the supplement and your individual situation. It is therefore important to have patience and follow the recommended dosage, if stated in the description..
Can I combine nutritional supplements with my prescribed medications?
Some nutritional supplements can interact with medications, so it is important to always consult your doctor or pharmacist before using nutritional supplements.
Are nutritional supplements suitable for vegans and vegetarians?
Not all nutritional supplements are suitable for vegans or vegetarians, so it is important to check if the supplement is suitable for your diet. More information about this is provided in the product descriptions.
How do I store my nutritional supplements properly?
It is important to store nutritional supplements in a cool, dry place and keep them out of reach of children.

Frequently Asked Questions about Shipments:

What are the shipping costs?
This depends on the country you live in. The shipping costs may vary depending on the weight and size of your order. Shipments within the Netherlands are €6.95, while international shipments may vary in rate.
How long does it take for my order to be shipped?
This depends on the availability of the product. If the ordered product is in stock, we generally follow the following rule: Orders placed before 16:00 are shipped the same day.
Can I track the status of my order?
Yes, all shipments are sent with a track & trace code. This code will be emailed to you once your package is shipped.
What happens if my order is not delivered?
If your order is not delivered, please contact Good Nature Vibe to resolve the issue. We are always ready to assist our customers and find a suitable solution.
Can I cancel or change my order after placing it?
This depends on the webshop. Some webshops allow changes or cancellations before the order is shipped, while others do not.

Frequently Asked Questions about Payments:

What payment methods does the webshop accept?
We accept payments through PayPal, iDeal, and credit card.
Is it safe to pay online?
Yes, we use secure payment gateways to ensure the safety of your payment.
Are my personal details kept secure when making an online purchase?
Yes, Good Nature Vibe uses secure servers to protect and secure your personal information.
Do I need to pay tax on my purchase?
Yes, the tax depends on the product you purchase. All prices on the website include VAT (taxes).
Can I receive an invoice for my purchase?
Yes, you will receive an invoice via email for your order.

Frequently asked questions about the return Procedure:

Can I return my purchase?
Yes, this can be done with most products. It is important that you notify the return via email, WhatsApp or phone. It is important that you then adhere to the return conditions. Certain products in the smartshop category cannot be returned.
What are the return conditions?
These conditions can be found in the customer service menu, which can be found at the bottom of the website. You can find the return conditions on the Returns & Warranty page.
Can I exchange my product for another product?
This is possible, provided you adhere to the applicable return conditions. Generally, you can return unopened products with long shelf life and/or exchange them for another product. Different conditions apply for smartshop products.
Who pays for the return costs?
The customer pays for the return costs, unless Good nature vibe has made a mistake in the delivery procedure, in which case Good nature vibe will bear the costs of the return.
How can I request a return shipment?
This can be done via the website, email, or WhatsApp. You will then receive more information about the return and how it works.

Frequently Asked Questions about the Complaints Procedure:

What should I do if I have a complaint about my purchase?
If you have a complaint about your purchase, please contact Good nature vibe customer service. We will do our utmost to take your complaint seriously and resolve it.
What should I include when submitting a complaint?
When submitting a complaint, it is important to be as specific as possible about the issue you are experiencing. For example, include the order number, date of purchase, and nature of the complaint.
How long does it take for me to receive a response to my complaint?
Good nature vibe aims to respond to your complaint within 48 hours. If it takes longer, please contact customer service again.
What happens after I submit a complaint?
After you submit a complaint, Good nature vibe will investigate the problem and try to resolve it. Depending on the nature of the complaint, this could result in a refund or replacement product.
What happens if my complaint is not resolved?
If your complaint is not resolved, you may consider submitting a complaint to an external party, such as a consumer organization or a dispute resolution body.
What are my rights as a consumer when I have a complaint?
As a consumer, you have the right to submit a complaint if you are not satisfied with your purchase. Good nature vibe is obliged to take your complaint seriously and try to resolve the problem.
How can I prevent having to submit a complaint?
You can prevent complaints by conducting careful research before making a purchase and by reviewing the return policy of the online store. If you have any questions about a product or shipping, please contact customer service before making a purchase.