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It is mandatory to mention that consumers can file a complaint with the European ODR platform. You should include this complaint information in your terms and conditions and on a separate Complaints page on your website. You can use the following text:

"It is possible that things may not go as planned. We recommend that you first make your complaints known to us by emailing info@goodnaturevibe.com.

If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via <https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil>.

Since February 15, 2016, consumers in the EU have also been able to register complaints through the European Commission's ODR platform. This ODR platform can be found at <http://ec.europa.eu/odr>. If your complaint has not yet been handled elsewhere, you are free to submit your complaint via the platform of the European Union."