Report the issue
A short description, date and order number are usually enough to begin.
Personal and solution-focused
Tell us what went wrong.
You get one clear point of contact and an understandable explanation of the review, proposed solution and next update.
Last updated: 2 September 2026
Answer within 14 days
Or an earlier progress message if a careful investigation needs more time.
Suitable solution
We apply your statutory rights and explain our decision clearly.
1. How to complain
Use Contact, email info@goodnaturevibe.com, write to the address in the terms, or call +31 6 303 288 20 at your normal rate. Include the order number where relevant, what happened, when you noticed it and your preferred outcome. Send only necessary data or photos.
2. What happens next
We acknowledge promptly, assess the facts and identify the contact person. You receive a substantive answer within 14 days. If careful review needs longer, we send a progress update within that period with a concrete new expectation. Defects follow legal conformity; cooling-off follows withdrawal.
3. Review and independent help
Ask us to review an unresolved decision and state what remains open. You may seek advice from ACM ConsuWijzer or, for a cross-border EU purchase, the European Consumer Centre. A disputes body is available only if competent and the trader is affiliated. The former EU ODR platform is closed.
4. Court and mandatory rights
The legally competent court remains available. Dutch law applies without removing mandatory consumer protection. An internal step, photo request or complaint timing cannot unreasonably restrict statutory rights.
Let us look into it
Report the issue or use the direct return route.